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Colored Contacts FAQs

About orders and payments

Q. What Types of Payment Methods Are Available?
A. We offer the following payment methods:

■ PayPal
For more details, please refer to the following question.
Q. How Do I Pay by PAYPAL?
A. □ PayPal Payment (Website: www.paypal.com, Payment ID: goodlhs@ nate.com)

※ Payments via PayPal require a separate transaction through the official PayPal website: https://www.paypal.com

1) Paying with a PayPal Account
You can make a payment directly from your PayPal balance.
2) Paying with a Credit or Debit Card via PayPal
You can use Visa, MasterCard, JCB, AMEX, or UnionPay to make payments without a PayPal account. Simply enter your card details on the PayPal payment page.
※ Payments are sent to the following email account: goodlhs@nate.com. Please ensure you enter the correct recipient email when making a transfer.

Payment Terms & Processing Time
Payment Deadline: Within 10 days (including weekends and public holidays).
Payment Confirmation Time: Usually 1–2 business days after the transfer (excluding weekends and public holidays)

About delivery and shipping charges

Q. What are the shipping costs and delivery times?
A. ■ Shipping Methods:
□ Standard (International Mail)
□ Express (EMS, DHL, FedEx)

■ Shipping Fees:
□ Standard (International Mail) : 6.5$ | Free Delivery Over $65
□ Express (EMS,DHL,FEDEX) : 20$ | Free Delivery Over $120

■ Shipping Areas:
□ Standard (International Mail)
US, Canada, Australia, Japan, China, Taiwan, Hong Kong, Macau, New Zealand, Malaysia, Indonesia, Vietnam, Thailand, Philippines, Singapore, Brazil, UK, Germany, Spain, France, Russia.
□ Express (EMS,DHL,FEDEX)
Express shipping is available to most countries covered by international shipping carriers.
There are some countries we cannot ship to due to delivery issues or international trade restrictions.

■ Quantity for Express Shipping:
Due to personal import regulations and pharmaceutical law, up to 2 sets (4 sheets) can be shipped at one time via Express shipping.
Additional sets will be shipped by International Mail at no extra charge.

■ Shipping Information:
International shipping may experience delays due to circumstances at the post office or with airlines.
We strive to ship within the stated period, but please be aware that delays of up to 5 days may occur due to the manufacturer's circumstances.
Q. How Long Will It Take from Payment to Shipping?
A. ■ Most items can be prepared for shipping within 1-3 days (excluding weekends) after payment is confirmed.
※ For astigmatism and hyperopia lenses, production takes approximately 5 to 15 days as they are custom-made to order.

■ After that, delivery times are as follows:

□ Standard (International Mail): 7 to 18 days
□ Express (EMS, DHL, FedEx): 3 to 6 days

*may experience delays depending on shipping volume, especially during the year-end and New Year holidays.

*Delivery time and date cannot be specified. After shipping, the post office manages the products, so for specific inquiries, please contact the local post office.

*Often, tracking information is only updated once the delivery is nearly complete or when the package is close to your delivery address.

■ Shipping Information:
International shipping may be delayed due to circumstances at the post office or with airlines. We strive to ship within the stated period, but please be aware that delays of up to 5 days may occur due to the manufacturer’s circumstances.
Q. I Accidentally Wrote the Wrong Shipping Address on My Order. Can I Change It?
A. ■ Please contact us as soon as possible with your order number.
If the product has not been shipped yet, we can update the shipping address.
However, once it has been shipped, the address cannot be changed.

■ Since this is an international shipment, if the product has been shipped incorrectly, it will be impossible to track or retrieve the item.
We are not responsible for shipping errors, so please double-check the shipping address before confirming your order.

■ Reasons Why Address Changes May Not Be Possible:
□ No Tracking Number Displayed:
If the tracking number is not displayed or shows that the product has not been shipped, the item may have already been packed and moved to a distribution warehouse or post office. In such cases, the address cannot be changed.

□ Tracking Number Displayed but No Change Possible:
If the tracking number is displayed, it indicates that the product has already arrived at the international shipping center. At this point, the product cannot be retrieved or redirected.

■ We Always Strive to Accommodate Address Changes:
We will make every effort to accommodate address changes as long as the product has not been shipped. Even if the item is packed, we can still change the address if it has not been shipped yet.

We understand how important this is, so please contact us as soon as possible if you need to make any changes. Always double-check your address when placing an order.
Q. How Long Will It Take for My Astigmatism/Hyperopia to Arrive After They Are Made?
A. As stated on the product page, lenses for astigmatism and hyperopia are made to order based on your prescription. After payment, we place an order with the manufacturing factory, and the production typically takes 5 to 15 days.

Note: Astigmatism and hyperopia lenses are custom-made to match the individual prescription and cannot be mass-produced.

Delivery Timeline:
Production: 5 to 15 days
Shipping:
Standard (International Mail): 7 to 18 days
Express (EMS, DHL, FedEx): 3 to 6 days
Thus, the total time from payment to delivery is typically 2 weeks to 1 month.

※ Please note that the production period may vary slightly depending on the manufacturer.
----------------------------------------
■ Important Notes When Ordering Astigmatism Lenses
※ Since astigmatism and hyperopia lenses are custom-made based on your specific prescription, cancellation, returns, exchanges, and reproduction are not possible after production.
All lenses are manufactured to match the individual degree and angle of your astigmatism. Please confirm your prescription with an ophthalmologist or optician before ordering.

About product returns and exchanges

Q. How Do I Exchange or Return an Item?
A. ■ Before Opening the Product:
□ Check the lenses carefully before opening the package.
□ Upon receiving the product, please inspect the outer packaging to ensure there are no issues such as incorrect products, scratches, chips, or color discrepancies within 7 days of receiving it.

■ After Opening the Product:
□ Be cautious when handling the lenses.
Scratches may occur if foreign objects or fingernails come in contact with the lenses after opening or while washing them.
□ If you wish to return the product, please email us within 7 days of receiving the item.
----------------------------------------------------------------------------
■ About Exchanges and Returns Due to Customer's Convenience:
□ Exchanging or returning the product because you no longer need it
The customer is responsible for the return shipping fee and any re-shipping fees for exchanges, unless we are at fault.
□ We do not accept exchanges or returns for gift items, sale items, or products without prior notice.
----------------------------------------------------------------------------
■ About Defective Products, Incorrect Shipments, and Exchanges:

□ If the product is defective or incorrect
* We sincerely apologize for any inconvenience. Please contact us within 7 days of receiving the product (excluding weekends and holidays).
* For defective or incorrectly shipped products, please send us a photo of the product’s condition to korlens.cs@gmail.com so we can assess the issue.
* Once we confirm the defect or error, we will arrange for an exchange at our cost, including return shipping, customs duties, and taxes.
----------------------------------------------------------------------------
■ Cases Where Exchanges/Returns Are Not Possible:
□ Products that have been used, opened, or damaged by the customer.
□ Products that have been damaged or soiled after receiving them.
□ Due to the nature of colored contact lenses, slight differences in color, design, or pattern between the left and right lenses may occur. These differences are not considered defects as long as they do not affect the use of the lenses.
□ Astigmatism and hyperopia lenses are custom-made to individual specifications and cannot be canceled, returned, exchanged, or reproduced once production has started.

About Membership Registration

Q. What Are the Benefits of Membership and What Are the Membership Ranks?
A. ■ When purchasing colored contact lenses from Korlens, you can complete your membership registration by agreeing to the terms of use and privacy policy through the "Membership Registration" menu and providing the required information.

Once your membership registration is complete, you can immediately start using the service for free.

■ Membership Benefits:
□ Points upon registration:
Receive 1 USD worth of points upon registration.

□ Earn points with purchases:
Earn 2% of the purchase price as points
(1% as a product discount and 1% as product savings)
□ Bundle discounts:
Receive discounts when purchasing multiple items:
* 1% off for 2+ items and 70 USD or more.
* 2% off for 3+ items and 110 USD or more.
* 3% off for 4+ items and 150 USD or more.

□ Membership Ranks:
* Member : 1% discount, purchases over 1 USD
* Silver: 2% discount, purchases over 200 USD

About shopping in general

Q. I placed an order, but I haven't received an email.
A. We have noticed that some customers are not receiving emails from korlens.cs@gmail.com due to spam filters or security settings.

■ These emails are sent automatically at the following stages:

- Order completion
- Payment confirmation
- Shipping confirmation
If you haven’t received a response from us within a few days, please check the following:

□ Check the spam folder:
Check your Spam/Junk folder: Sometimes, the email may be sorted into the spam or trash folder. Please ensure to check these folders.

□ Check your email settings :
If you're using a mobile phone or a different email service, try adjusting your settings to allow emails from our domain.

□ Whitelist our email address: To ensure you receive our emails, please add korlens.cs@gmail.com to your contact list or set it to not be marked as spam.

□ Verify the email address:
Make sure the email address you provided is correct.
For delayed orders: If you think your order is delayed (e.g., over two weeks for shipping or more than three days for payment confirmation), please contact us immediately.

□ For iCloud users, we recommend switching to another email provider as iCloud tends to treat important emails as spam.

Thank you for your understanding and cooperation!
Q. Why Are Korlens So Cheap?
A. Korlens offers affordable prices because we sell directly to reliable manufacturers, cutting out middlemen like wholesalers and agents. This allows us to offer the lowest wholesale prices worldwide, including in Korea, Japan, China, Russia, and the US.

Distribution Comparison:

■ Other Companies:
Factory → Sales Agent → Regional Agent → Overseas Sales Team → Wholesale Centers → Retail Stores → Consumers

□ This system increases prices, delays deliveries, and causes product supply issues.

■ Korlens:
Manufacturer → Korlens Store → Air Delivery → Direct to Consumers

□ Our direct-to-consumer model, combined with efficient inventory management, ensures faster delivery, lower prices, and higher customer satisfaction.
Q. How long should the lenses last and how should I open the vial?
A. ■ Lens Usage Period
The usage period of Korlens colored contact lenses depends on the storage and cleaning method.
All of Korlens' lenses are made using the sandwich method and can typically be used for 1 day to 6 months after opening.

□ For pack lenses (1-day, 2-week, 1-month lenses), please refer to the product label for the specific usage period.

□ Before opening: Approximately 5 years from the date of manufacture.

□ After opening: 1 day to 6 months, based on proper care (keeping lenses clean and using for less than 8 hours per day). The manufacture date is printed on the bottle label.

*Please note: Deviations may occur depending on individual storage or usage methods.

■ Important Tips
□ Regular Eye Examinations: We recommend regular eye exams to ensure your eye health.
□ Stop Using if Abnormalities Occur: If you experience any discomfort or abnormalities while wearing the lenses, remove them immediately and consult an eye doctor.
□ Opening the Bottle: Always open the bottle from the part with the arrow on the cap. If you open it incorrectly and the folder comes off, use tweezers or pliers to open it—do not force it by hand.
Q. Is Korlens a trustworthy site for safe deposits and delivery?
A. ■ Please rest assured and make your purchase with confidence. We understand that international transactions may raise concerns, but we are committed to ensuring the safe delivery of your ordered items, despite any potential shipping delays.

■ We fully comply with the Communications Act for International Electronic Commerce and are dedicated to responsible operations to guarantee customer satisfaction. We are a legitimate, multinational company with certifications including FDA, GMP, CE, and ISO. We export to countries such as Japan, China, Russia, the United States, and Australia, and we are a certified distributor in Korea.

■ We encourage you to contact us with your order details (order date, customer name, and order number) for quicker responses. Our goal is to make your shopping experience enjoyable, and we strive to deliver excellent service.

Thank you for choosing us!
Q. Can I trust the quality of the product?
A. ■ At Korlens, we only sell high-quality contact lenses that are FDA, GMP, CE, and ISO certified, so you can shop with peace of mind.

□ Made in Korea: All products at Korlens are made by carefully selected Korean companies, and we do not sell inferior Chinese products.

□ Safety: We only sell high-quality export products that have strict international certifications such as FDA, ISO (International Organization for Standardization), CE (Conformite Europeenne), and KGMP.

□ Sandwich manufacturing method: As a patented technology, the color of the contact lens surface is double-coated for eye health, providing a natural effect and protecting eye health.
Q. Are business days and holidays the same as in Korea?
A. ■ We are a Korean company, and our customer support is unavailable on public holidays in Korea, as well as on Saturdays and Sundays.

■ Please note that our customer center operates based on Korean Standard Time (KST).

■ If our response is delayed or you are unable to reach us, please check the public holidays in Korea.